About Us

1. Returns will not be accepted without prior approval and authorisation from an Independent Dental Customer Service Representative.
2. All credit returns will be accepted within 30 days of invoice date, provided the goods have adequate shelf life, require no repackaging and are in an ‘as new’ saleable condition. Goods that are damaged in any way will not be accepted for credit.
3. Absolutely no return of Indent or Special orders will be accepted.
4. All returns must be accompanied with a copy of invoice and purchase date.

1. Except where specific warranty provisions apply, claims alleging defective product must be made to Independent Dental within 12 months of supply or within the recommended shelf life of the product, whichever is the shorter period. Where a specific warranty period applies from the date of purchase, this will define the period within which claims will be accepted. Warranty claims for manufacturing will be processed only after an evaluation by Independent Dental’s Product Manager, a Customer Service Manager.

Independent Dental and its directors, employees, are not responsible for damages from any actions, claims, demands, damages, liabilities or suits of any nature, in law or in equity, arising from or in connection with supplied products or their use. It is understood that the customer will test and use supplied products according to the practices standard in the industry and in strict compliance with all laws and regulations as they are intended to be used. It is the customer’s responsibility to understand the hazards involved in using hazardous or harmful materials, to warn employees of any risks involved in using or handling the products and comply with instructions for use.